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Making an Appointment

Please call our surgery number on 01202 300903 to book an appointment. If you feel you need to be consulted urgently please telephone between 8.30am – 9.30am as the surgery operates a telephone triage system every day where you can be booked in to speak to a GP between 10.00am and 10.30am. The GP will decide if your problem can be dealt with over the telephone or call you in to be seen later on that morning.

We now operate a BOOK ON THE DAY appointment system ON A MONDAY ONLY to see any of our Doctors. Please telephone the surgery at 08:30am or come into the surgery to book your appointment with a GP for that day. All appointments for Tuesday to Friday will be pre bookable. Please note the nurses appointment system remains the same where you can book an appointment in advance for any day.

We do ask our patients to wait on the telephone if they hear the automated message, we are extremely busy at times but please be assured your call will be answered.

Please note: Nurses based in our practice treat patients for a wide range of common conditions.

Difficulty in getting an Appointment

The surgery is particularly busy on Mondays and Tuesdays especially during the winter months. If your appointment is not urgent, try to book on a less busy day in the afternoon or evening. Last month 66 patients failed to turn up for their appointment. If you let us know as soon as possible you can’t attend your appointment, we can then make it available for another patient.

Getting a Health Check-Up

Newly registered patients, those aged 75 or over who have not had a consultation in the past year and adult patients under 75 who have not had a consultation in the past three years all have the right to request a health check consultation with either a doctor or nurse at the practice. Please call reception to arrange an appointment

Requesting a home visit

Doctors will visit the seriously ill and housebound at home.  Please request the visit by 10.30am if possible.  The receptionist may ask for a brief outline of the problem in order to assist the doctor in prioritising his/her house calls.  It is not the responsibility of the practice to visit if transport cannot be arranged or funded by the patient.  Please make every effort to attend the surgery, as more facilities are available for your treatment.

Telephone advice

If you wish to speak to a doctor or nurse on the telephone, ask the receptionist who will advise you of the most convenient time to ring.  This is usually at the end of surgery between 11:00am and noon.

Test Results

Test results can be obtained by calling reception AFTER 2:00pm thus avoiding clogging up the phone lines in the morning.

Fit for Work Certificate

It is not necessary to have a Doctor’s certificate until you have been absent continuously from work for seven days including weekends.

After three days you must obtain a self-certificate (SC2) from your employer.  If your employer insists on a private certificate for an illness of less than seven days duration then the Doctor will charge a fee of £10. If your illness continues for more than seven days then under the NHS your GP can issue an official statement (Med3) “fit to work certificate” to confirm your illness.
You can also download the SC2 Form

The ‘fit note’ replaced the doctor’s sick note on 6 April 2010. With your employer’s support, the note may help you return to work sooner by providing more information about the effects of your illness or injury.
Information about the fit note (employment section)

Non NHS Examinations

Some services are not covered by the NHS and a charge will be made in line with the BMA scale of fees.

These include medical examinations e.g.:

  • HGV licence
  • Employment medicals
  • Driving insurance etc
  • Road Traffic Accident (RTA) Examinations

as well as certain certificates e.g.:

  • Private insurance claims
  • Private sick notes
  • Holiday cancellations etc