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Relocation to Strouden Park Medical Centre

Posted: 12 February 2020

The surgery is delighted to confirm that the relocation to Strouden Park Medical Centre will be going ahead as planned.

From 1st April 2020 your appointments will be held at Strouden Park Medical Centre. The telephone number for the surgery will remain the same (01202 300903). Your prescriptions will be issued as normal and available for collection from your nominated Pharmacy or the reception desk. The prescription processing time will remain the same (48 working hours).

Strouden Park Medical Centre, 2A Bradpole Road, Bournemouth, Dorset, BH8 9NX.

Opening times:

Monday to Friday 08:30 -13:00, 14:00 – 18:00.

Please note the telephone lines are open from 08:30 – 18:00. Parking available on site.

Changes to Administrative Processes

Posted: 12 February 2020

The practice will shortly be making changes to our administrative processes, which will help our staff to work both more efficiently and effectively as well as allowing us to more readily offer our patients a wider range of services from across our Primary Care Network (PCN).

To facilitate these changes, we will be enabling additional functionality within our clinical computer systems, which will link the practices within the PCN and allow them to function as a single unit. This will mean that staff at other sites will be able to access your medical records, however this will only happen when absolutely necessary in cases that directly relate to the provision of care to you as a patient. All of our staff sign confidentiality agreements to further ensure the security of your information.

If you do not wish for your records to be accessible at other practices within our group, you are entitled to opt-out of this process. Please call your practice and speak to the reception team who will be happy to provide you with an opt-out form.

Our PCN, South Coast Medical Group, is composed of the following practices:

  • Crescent Providence Surgery, 12 Walpole Road, Bournemouth, BH1 4HA
  • Grove Surgery, Fairmile Road, Christchurch, BH23 2FQ
  • Marine Surgery, 29 Belle Vue Road, Bournemouth, BH6 3DB
  • Oakridge Surgery, 1206 Christchurch Road, Bournemouth, BH7 6DY
  • Strouden Park Medical Centre, 2a Bradpole Road, Bournemouth, BH8 9NX
  • Village Medical Practice, 164 Station Road, West Moors, BH22 0JB
  • Woodlea House Surgery, 1 Crantock Grove, Bournemouth, BH8 0HS

If you’d like more information about our PCN, please see here

Changes to Woodlea House Surgery

Posted: 13 May 2019

We would like to apologise, the questions and answers sheet did not attach to the recent letter you received through the post informing you of changes at Woodlea House Surgery.

You will be aware from the media that there has been increasing pressures placed on General Practice nationally. In order to safeguard the services, we provide for our patients we have chosen to work with our nearest GP neighbours, Strouden Park Medical Centre. The Medical Centre is a new purpose-built building, big enough to accommodate the patients from both surgeries with plans to extend further. Strouden Park Medical Centre has disabled access and parking facilities with nominated disabled bays.

The questions and answers are shown below, this should answer some of the questions you may have regarding the changes:

  • Q) What will be the proposed merged practice name?
    • A) Woodlea House at Strouden Park Medical Centre
  • Q) As a Woodlea House Surgery patient do I need to do anything?
    • A) No, you will automatically be transferred to the new centre.
  • Q) When would the changes be completed?
    • A) Following meetings with Dorset CCG we aim to complete the changes by April 2020.
  • Q) Will I still be able to collect my medication from my usual pharmacy?
    • A) There will be no change to where you collect your prescriptions or medication from.
  • Q) Would there be improved access to appointments?
    • A) We will continue to review the availability of appointments regularly to ensure patients have access to the care they need. If you need to be seen by a GP urgently you will not be turned away.
  • Q) Would the changes affect access to other services in the community such as midwives, district nurses or health visitors?
    • A) No, patients receiving care from the community-based services either at home or in the practice will not be affected.
  • Q) I opted out for sharing my medical data with other NHS services, will I need to opt out again after the merger?
    • A) No, this information is already on your computer medical record so therefore this will remain on there after the practices merge.
  • Q) I currently live out of the surgery area; how will this affect me?
    • A) The same terms will apply. If you live out of area you will not get home visits, your request for this should be referred to NHS 111 and they will arrange for a GP to visit you. Please note if this happens more than 3 times you will be asked by NHS England to register with a surgery closer to your home.
  • Q) How are you planning to keep patients informed of the progress of the changes?
    • A) The Patient Participation Group will be actively involved with communication. Updates will be available in the form of postings on the websites, posters in the waiting area and patient participation group meetings.

If you have further questions, please telephone/write to Linda Branch at the surgery or email [email protected] and she will be happy to discuss your questions with you.

This will be a time of change for all of us at Woodlea House Surgery, whilst we will all work extremely hard to minimise the disruption, we are grateful for your understanding during this time.

Yours faithfully
Dr Andrew Rowland

You can also download this Q&A: Changes to Woodlea House Surgery